Last checked: 5 October 2026.
In short
- USA. Import duties and customs clearance are included in the delivery cost shown at checkout (DDP). There is nothing more to pay on delivery.
- From Ukraine to Germany. Orders up to EUR 150: import VAT is prepaid by us. Above EUR 150: you pay import VAT and the carrier’s fee on delivery (DAP).
- From Ukraine to the Netherlands, Finland and other countries. Your country may charge import VAT or GST, customs duty and a carrier clearance fee. You pay them on delivery (DAP), unless your order confirmation says DDP.
- From our EU stock in Bulgaria within the EU. The price includes VAT. There is nothing more to pay on delivery.
- From Ukraine to any other country. Your country may charge import VAT or GST, customs duty and a carrier clearance fee. You pay them on delivery (DAP), unless your order confirmation says DDP.
For orders confirmed by email, the confirmation always states the delivery terms:
- DDP — duties and taxes are included in our price;
- DAP — they are paid by you in your country. In this case the confirmation also gives an estimate for your country.
Orders shipped from our EU stock in Bulgaria
Prices include Bulgarian VAT, and there are no import charges within the EU. We ship this stock to retail customers in Bulgaria, and to instrument makers, shops and distributors in all EU countries. See Shipment and delivery.
Orders shipped from Ukraine
Ukraine is outside the EU, so every parcel goes through customs in the destination country.
Our products are made in Ukraine. Under trade agreements with Ukraine, the EU, the UK, Canada, Australia and Israel charge reduced customs duty on Ukrainian goods, or none at all. VAT or GST is still charged.
United States. The duty-free allowance for parcels up to USD 800 no longer applies, and every parcel is subject to import duty. We pay it for you (DDP). In our online shop it is included in the delivery cost shown at checkout. For orders confirmed by email it is shown in your confirmation. You pay nothing on delivery.
European Union. From Ukraine we deliver to retail customers in Germany, Finland and the Netherlands. For other EU countries, please choose products from our EU stock. Instrument makers, shops and distributors can order for delivery to any EU country.
For retail orders to Germany up to EUR 150 we prepay the import VAT, so there is nothing to pay on delivery. In all other cases, import VAT is charged at your country’s rate (19% in Germany, 21% in the Netherlands, 25.5% in Finland, 17–27% across the EU) on the value of the goods plus shipping, from the first euro. Customs duty is 0–3.7%. It depends on how customs classifies the goods and whether it accepts the proof of Ukrainian origin under the EU–Ukraine free trade agreement. A business importer needs an EORI number, and VAT-registered businesses can usually reclaim import VAT. The carrier may add a clearance fee.
United Kingdom. Our prices do not include UK VAT. Import VAT of 20% and any carrier handling fee are charged to you on delivery. There is no customs duty on goods of Ukrainian origin under the UK–Ukraine trade agreement, which runs until 31 March 2029.
Switzerland. There is no customs duty: Switzerland abolished duties on industrial goods on 1 January 2024. Import VAT is 8.1% on the value plus shipping. It is not collected if it would be less than CHF 5 (goods up to about CHF 62). Swiss Post or the courier charges a clearance fee.
Canada. GST is 5%, or HST is 13–15% in Ontario and the Atlantic provinces, on the value plus shipping. British Columbia, Manitoba, Saskatchewan and Quebec also charge provincial sales tax. Customs duty is free for goods of Ukrainian origin under the Canada–Ukraine Free Trade Agreement (otherwise 7%). Canada Post charges a CAD 9.95 handling fee on taxable parcels; couriers charge their own brokerage fees.
Australia. Goods up to AUD 1,000 are not charged duty or GST at the border. Above AUD 1,000, GST of 10% is charged on the value plus shipping and duty, plus an import processing charge. Customs duty is free for goods made in Ukraine until 3 July 2028.
Japan. Customs duty is about 8% and consumption tax is 10%, calculated on the value plus shipping and duty. Parcels with a customs value up to JPY 10,000 are exempt.
Israel. VAT is 18% on the value plus shipping. Customs duty may be 0% for goods of Ukrainian origin under the Ukraine–Israel free trade agreement. Parcels for personal use up to USD 150 are VAT-exempt.
Singapore. There is no customs duty. GST is 9%; parcels up to SGD 400 are relieved of GST at the border.
Hong Kong. There is no duty and no VAT or GST.
Other countries. Please write to us and we will check the rules for your country.
Good to know
- Customs visits. These are rare for one or two items. Some countries ask larger shipments to be cleared in person or through a broker.
- Returns. If you paid import charges yourself (DAP) and return the goods, we give you the documents you need to claim them back from customs. See our Return Policy.
- Delivery times. See Shipment and delivery. Payment options are on our Payment page.
Questions? [email protected] · +1 904 420 2032 · Contact us
With love and care,
The Namana Bags Team ♥