TERMS OF SALE FOR CONSUMERS
Sound Zone Trade LLC — Namana Bags
Version 1.2 · Effective from 3 October 2026
Applies to customers who buy for their own personal use. Business customers are served under our General Terms of Supply (B2B).
0. In short
- Most of our bags are made for you, to the details in your Order Confirmation. Some are ready-made and in stock.
- You pay in full before we start production — or, for a ready-made bag, before we ship it. Until then, you can cancel and get all your money back.
- You can return any bag within 90 days of receiving it, for a refund or an exchange — even if it was made to your measurements, and without giving a reason. The return costs you nothing.
- Every bag has a 3-year warranty from the date of sale against the defects listed in section 9.
- A case protects your instrument, but it is not insurance: we are not liable for damage to the instrument itself (section 10).
- Your legal rights as a consumer in your country always apply in addition to these Terms.
1. Who we are
Seller: Sound Zone Trade LLC, a limited liability company organised under the laws of the State of Florida, USA. Registered address: Suite 104-1522, 7643 Gate Parkway, Jacksonville, FL 32256, USA. EIN 61-1995951.
Brand: Namana Bags®
Contact: [email protected] · +1 904 420 2032
Manufacturer: your bag is made and shipped by our authorised manufacturer in Ukraine, directly to the address in your Order Confirmation. The shipping documents name the manufacturer as the sender.
2. Your order
2.1. The Order Confirmation. Before you order, we send you a personal link to your Order Confirmation. It sets out the bag and its details — model, measurements, materials, colours, embroidery and other options, or the ready-made model you chose — the price, the delivery costs, the delivery term, the delivery address, the payment terms and the estimated production time or shipping date. The Order Confirmation and these Terms together form your contract with us. If they differ, the Order Confirmation prevails for your order.
2.2. Checking the details. Please check every detail carefully. If something is not right, you can comment on it or correct it on the same page. If your changes affect the price, we will send you an updated version to confirm.
2.3. When the contract is made. The contract is made when you confirm the Order Confirmation and we send you the email acknowledging your confirmation. That email includes a link to your signed copy of the order and these Terms, which you can print or save.
2.4. Measurements. Where your bag is made to measure, it is made to the measurements you give us or confirm in the Order Confirmation. Our guide at https://namanabags.com/how-to-measure/ explains how to measure your instrument. If you are unsure, ask us before you confirm — we are happy to help.
2.5. Handmade goods. Each bag is made by hand. Small differences in stitching, and slight differences in fabric shade from photos or your screen, are normal and are not defects.
2.6. Age. You must be at least 18 years old to place an order.
2.7. Orders in our online shop. You can also order ready-made bags in our online shop at namanabags.com. For such orders:
- the Order Confirmation in these Terms means the order summary you see at checkout and the order confirmation email we send you;
- the contract is made when we send you that email; we may decline an order before then, for example if a product is no longer available or a price was shown in error, and we refund anything you have paid;
- prices are shown and charged in the currency you choose in the shop (US dollars or euros), and you pay in full at checkout;
- the delivery term and any import charges are shown at checkout and explained on our page "Taxes in your country";
- you accept these Terms by ticking the box at checkout, instead of the electronic signature described in section 14.
These Terms apply to products sold by Sound Zone Trade LLC and shipped from our stock in Ukraine. Products shipped from our EU stock in Bulgaria are sold by Sound Zone Bulgaria LTD on the terms set out on our Terms and Conditions page.
3. Prices and payment
3.1. Prices are stated in the Order Confirmation in US dollars (USD). The Order Confirmation shows the price of the goods, any discount, the delivery costs and — for DDP delivery — the import duties and taxes we include. The total you pay us is the TOTAL INVOICE shown there.
3.2. Payment in full in advance. You pay the total in full before we start production — or, for a ready-made bag, before we ship it. After you confirm your order, the payment options and our payment details appear on your order page.
3.3. Production time runs from the day we receive your payment.
3.4. Any fees charged by your bank or payment provider for sending the payment are paid by you.
4. Import duties and taxes
4.1. Your Order Confirmation states the delivery term:
- DDP (Delivered Duty Paid): import duties and taxes in your country are included in the price. You pay nothing on delivery.
- DAP (Delivered at Place): import duties, import VAT or sales tax and customs clearance charges in your country, if they apply, are payable by you when the parcel arrives. The carrier or post office will ask you to pay them before or on delivery. Your Order Confirmation includes a short guide to the charges in your country. Please check it before you confirm.
4.2. If you refuse to pay the import charges under DAP and the parcel is returned to us, we refund the price of the goods, less the cost of returning the parcel and any charges we incur as a result.
5. Production and delivery
5.1. The estimated production time or shipping date is stated in your Order Confirmation.
5.2. If we are late. If we cannot ship by the date we gave you, we will tell you as soon as we know, give you a new estimated date, and ask whether you agree to the delay. You may instead cancel your order and receive a full and prompt refund of everything you have paid.
5.3. Delivery takes place at the address stated in your Order Confirmation. International delivery can take several weeks, depending on the carrier and customs in your country.
5.4. Risk. The goods are our responsibility until they are delivered to you or to a person you have named to receive them. If a parcel is lost or damaged in transit, contact us and we will send a replacement or refund you.
5.5. If the parcel cannot be delivered because the address you gave was wrong, or because it was not collected or was refused, the cost of redelivery or of returning it to us is payable by you.
5.6. Ownership of the goods passes to you when we have received full payment and the goods are delivered.
6. Cancelling before production or shipping
6.1. You may cancel your order at any time before production starts — or, for a ready-made bag, before we ship it — by writing to [email protected]. We will refund everything you have paid within fourteen (14) days.
6.2. Once production has started, the order cannot be cancelled, because the bag is being made for you. You can still return it after you receive it, under section 7.
7. Our 90-day return guarantee
7.1. You may return any bag within ninety (90) days of receiving it, for a refund or an exchange. This applies to every order — ready-made bags, bags made to your measurements and bags with your embroidery — and you do not have to give a reason. We would still be grateful to know why: it helps us improve.
7.2. How to return. Write to [email protected]. We will tell you what to do with the bag: in most cases you may keep it, or we will ask you to send it to an address in your country. You pay nothing for the return — if we ask you to send the bag, we pay for the shipping.
7.3. Refund. We refund everything you paid us for the order — the goods, the delivery costs and any import charges included in our price — within fourteen (14) days of agreeing the refund with you, using the payment method you used, unless we agree another way with you.
7.4. Import charges paid to customs. Under DAP, import duties and taxes are paid by you directly to your customs authority, not to us, so they are not part of our refund. If you need to claim them back from customs, we will give you the documents you need.
7.5. Exchange. If you prefer an exchange, we will make or send a replacement. If the replacement costs more or less, we will agree the difference with you before we start.
8. Your legal rights to cancel (EU, EEA and UK customers)
8.1. If you live in the European Union, the EEA or the United Kingdom, the law gives consumers who buy at a distance a 14-day right to withdraw from the contract.
8.2. This statutory right does not apply to goods made to the consumer's specifications or clearly personalised — which covers bags made to your measurements, in the materials and colours you chose, or with your embroidery.
8.3. For ready-made goods that are not made or personalised for you, you may withdraw within fourteen (14) days of receiving them, without giving a reason, by telling us clearly — for example by email, or by using the form in the Annex. We then refund all payments received from you, including the standard delivery costs, within fourteen (14) days.
8.4. In every case, our 90-day guarantee in section 7 gives you more time and better conditions than the law requires, and you may rely on whichever is more favourable to you.
9. Warranty
9.1. Every bag has a 3-year warranty from the date of sale to you, covering only the following defects in materials and workmanship that arise under normal use:
- threads breaking along the main seams, in a way that affects how the bag works;
- plastic fittings — fasteners, frames, hooks, half-rings — breaking or deforming, in a way that affects how the bag works;
- zippers breaking, in a way that affects how the bag works;
- belts and straps breaking or tearing, in a way that affects how the bag works.
The date of sale is shown by your order confirmation, receipt or the serial number of the bag. This is a warranty against the listed defects, not a commercial guarantee of durability of the entire product.
9.2. The warranty does not cover normal wear and tear — fading, abrasion, pilling, signs of long use — or damage from accidents, sharp objects, overloading, misuse, or repairs or alterations made without our agreement. Hard plastic products, such as protective shells, are not covered.
9.3. How to claim. Write to [email protected] with your order number or the serial number on the QR label sewn into the bag, and photographs of the problem. We repair the bag — or pay for a repair we have agreed with you — or replace it. If neither is possible, we refund its price. We pay the shipping for accepted warranty claims.
9.4. Extended warranty. You can extend this warranty to 10 years on the conditions set out in the Namana Bags® Warranty.
9.5. Your legal rights. This warranty is in addition to your legal rights. If the goods are faulty or not as described, you have the rights given by the law of your country — in the European Union, for example, a legal guarantee of conformity of at least two years. Nothing in these Terms limits those rights.
10. Liability
10.1. A case is not insurance. Our cases protect instruments against everyday knocks, dust and moisture, but no case can guarantee that an instrument will not be damaged — for example by a fall, a heavy impact, crushing, extreme heat or cold, or rough handling by an airline or carrier. Please handle your instrument with care, and consider insuring valuable instruments.
10.2. What we are not liable for. We are not liable for:
- damage to or loss of your instrument or any other item carried in the bag;
- loss of use of the instrument, cancelled performances, lessons or travel, or any lost income;
- distress, inconvenience or other non-financial loss;
- any other indirect or consequential loss;
- alterations or repairs carried out by anyone other than us, unless we agreed to them in advance.
10.3. Your remedies. If a bag is faulty or not as described, your remedies are the return, replacement, repair and refund set out in sections 7 and 9, together with your statutory rights.
10.4. Limit. Our total liability in connection with an order is limited to the amount you paid us for that order — the goods and the delivery.
10.5. What we do not limit. Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law — including liability for death or personal injury caused by our negligence, for fraud, under product liability law, or for your statutory rights as a consumer.
11. Events beyond our control
11.1. We are not responsible for delays or failures caused by events outside our reasonable control — including war, hostilities, sanctions, embargo, government action, natural disaster, epidemic, or the closure of transport routes. In the country where our bags are made, this includes the effects of the ongoing war.
11.2. We will tell you promptly, keep you informed, and do our best to limit the delay. If the delay lasts more than sixty (60) days, you may cancel and receive a full refund for anything not yet delivered.
12. Photos and videos of your bag
12.1. While we make your bag, we take photos and videos of it. These photos and videos belong to us, and we may use them on our website, on social media and in our advertising.
12.2. We do not show your name or contact details with them.
12.3. If your bag has custom embroidery — for example your logo, brand or name — we ask your permission in the Order Confirmation before we publish photos or videos that show it. If you say no, we publish only photos where the embroidery cannot be seen, or none at all.
13. Personal data
13.1. We use your personal data — name, contact details, delivery and billing details, and the record of your order confirmation — to make and deliver your order, to take payment, to meet our legal obligations, and to keep evidence of what was agreed.
13.2. Details, including your rights, are in our Privacy Policy at https://namanabags.com/privacy-policy/.
14. Electronic contract
14.1. You agree to receive the contract, the Order Confirmation and other information about your order electronically, and to confirm your order by electronic signature — typing your name and confirming on the order page — or, for orders in our online shop, by ticking the box at checkout.
14.2. We keep a record of your confirmation, including its date, time and technical details, and send you a copy by email. For orders confirmed on your Order Confirmation page, you can download the signed copy at any time from the link in that email. For orders in our online shop, your order, the version of these Terms you accepted and the time of acceptance are recorded with your order.
15. Complaints and disputes
15.1. If you are unhappy with anything, please write to [email protected] first. We reply within five (5) working days and will do our best to put things right.
15.2. These Terms are governed by the laws of the State of Florida, USA. If you live outside the United States, you also keep the protection of the mandatory consumer laws of your country of residence, and nothing in these Terms takes that protection away.
15.3. You may bring a claim in the courts of your country of residence where the law of that country gives you that right. Otherwise, the courts of Duval County, Florida, USA, have jurisdiction.
16. General
16.1. Changes. We may update these Terms. The version that applies to your order is the one you accept when you confirm it; later versions do not change it.
16.2. Language. These Terms are in English. Any translation is for convenience only.
16.3. Severability. If any part of these Terms is found invalid, the rest stays in force.
16.4. Transfer. We may transfer our rights under the contract to a successor of our business. This will not reduce your rights.
17. Contact
Sound Zone Trade LLC — Namana Bags®
Suite 104-1522, 7643 Gate Parkway, Jacksonville, FL 32256, USA
[email protected] · +1 904 420 2032
Annex — Model withdrawal form (EU, EEA and UK customers, ready-made goods)
Complete and return this form only if you wish to withdraw from the contract under section 8.3.
To: Sound Zone Trade LLC, Suite 104-1522, 7643 Gate Parkway, Jacksonville, FL 32256, USA · [email protected]
I hereby give notice that I withdraw from my contract of sale of the following goods: ______
Ordered on: ______ · Received on: ______
Order (invoice) number: ______
Name: ______
Address: ______
Signature (only if this form is sent on paper): ______
Date: ______
Version 1.2 · effective from 3 October 2026 · fingerprint (SHA-256) e8c50a842fda091dfbb68ac6e0d7e4648d5927abf8d9982a3d8af009b1cb27a8
All versions: 1.2 · 1.0