In short: every Namana Bags case is made to order in Ukraine for your instrument. From your first question to delivery, your order goes through 10 steps, and a personal manager stays in touch with you the whole way. Custom-made items are shipped within 7 to 10 business days after payment (Shipment and delivery).
Below you can follow your order from your first message to delivery, step by step, with photos and a short video.
Your order, step by step
Personal manager
Your personal manager answers your questions and helps you choose the size, protection and fabrics for your instrument.
Calculation
A technologist calculates your case from your instrument's measurements and the options you chose.
Cutting
Fabrics, straps and protective padding are marked and cut, and all fittings are prepared.
Embroidery
If your case has embroidery, an embroidery program is made from your logo or design, and the parts are embroidered right after cutting.
Sewing
Experienced seamstresses assemble and sew your case.
Quality check
Every case is checked against its specification and for defects.
Photos
If you ordered photos for your website, the finished case is photographed in good quality.
Packing
Your case is packed securely for the journey.
Shipping documents
Customs documents are prepared and a courier is booked.
Delivery tracking
As soon as the courier picks up your parcel, you get a message, and we follow the shipment until it is delivered.
QUESTIONS AT ANY STEP?
Your manager is always in touch, or simply write to us.