We stand behind our products with an unbeatable warranty!
Our money-back guarantee applies to all customers who have purchased bags from our official store. It is unlike any other on the market – we offer a full refund or exchange within 90 days from the date the customer receives the bag, even for custom orders. This means that you have plenty of time to thoroughly check the bag for any defects or inconsistencies with the advertised or expected qualities. If you find any issues, you have the full right to a refund or replacement without any explanation required.
We understand that sometimes, there may be other reasons for wanting to return a product, like changing your mind or realizing it’s not a good fit for your needs. We want you to feel comfortable being honest with us about your reasons for returning an item, even if they’re unrelated to the product itself. This feedback is important to us and helps us to continuously improve our products and customer service.
To initiate a return or claim a refund, please contact our support team, and we’ll work with you to find the best solution.
With love and care,
Namana Bags® team